Dear valued customers,

First and foremost, thank you for visiting our store and placing your order. At Wedreamreach LTD, we are committed to providing you with high-quality products and outstanding customer service. However, we understand that mistakes can happen, and we’ve created this policy to guide you through our refund and return process.

Please read this policy carefully before placing an order so you are fully informed of your rights and responsibilities.

BUYER CANCELLATION

We understand that shopping on mobile devices can sometimes lead to misclicks or rushed decisions. If you placed an order by mistake or changed your mind after completing your purchase, you may request a cancellation within 24 hours of placing the order.

Please contact us using the details at the bottom of this page to submit your cancellation request.

REFUND/REPLACEMENT

While we hope every product meets your expectations, we recognize that issues may occasionally arise. You may request a refund or replacement if your product falls into one of the eligible categories below.

Eligible Cases for Refund/Replacement:

  • You received a defective or damaged item.
  • You received the wrong item (incorrect size, color, or design).

Ineligible reasons

  • You no longer want the item (please request a cancellation within 24 hours if you change your mind).

  • You selected the wrong size (please consult the size chart provided on each product page before ordering).

  • Any issues resulting from customer error.

How to process a return/replacement

  • Contact us within 14 days of receiving your item. Requests made after this period will not be accepted.

  • Provide photo evidence of the issue. Photos must be clear and clearly show the problem with the product.

  • Allow 2–3 business days for us to review your request.

  • Check your email for our decision and the proposed resolution.

Return or Replacement

If approved for a return:

  • We will initiate the refund within 1–3 business days after receiving your confirmation.

  • Refunds typically appear in your account within 3–5 business days, but may take up to 15 days depending on your bank.

If you don’t receive your refund after 15 days, please contact us for further assistance.

CUSTOMER SERVICE CHANNEL

We are very to serve you through these following method

  • Email support: please send us an email to [email protected]. Email subject should be: order ID + your name + your problems.
  • Preferred method: We prefer our customers to contact us via our email so we can manage and follow up everything easily.

 

Happy shopping,

Wedreamreach LTD

Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: [email protected]

 

Top
Top